Our Approach
At Credelis Capital, we welcome feedback and complaints because they help us identify areas where our products, services or customer experience can be improved.
Step 1 — Contact Us
If you are dissatisfied with any aspect of our service, please contact us as soon as possible and provide enough information for us to understand the issue.
- Your name.
- Registered email address or account details.
- Relevant transaction, application or reference number.
- A clear description of the issue.
- Supporting information or documentation where applicable.
- The outcome you are seeking.
Step 2 — Review
Our team will review the information provided and may request additional details where necessary. We will seek to understand the circumstances and review relevant records.
Step 3 — Resolution
Where an issue is identified, we will seek to resolve it appropriately and explain the outcome to you.
Dispute Resolution
Where a dispute cannot be resolved directly, the matter may be subject to applicable contractual terms, internal escalation procedures and any dispute-resolution mechanisms available in the relevant jurisdiction.
Your Rights
Nothing on this page is intended to limit any rights or remedies available to customers under applicable law.